For subscription, routing, connection, payment, or refund issues, submit a ticket through the user panel first. Include the reproducible symptoms and troubleshooting steps you have already completed.
The user-panel ticket system is the current official contact channel. Response times depend on issue complexity, the information provided, and any required order verification; no fixed response time is promised.
Best for plan status, traffic resets, connection failures, route selection, payment verification, and refund requests. Tickets are linked to your account, making it easier to verify subscription status and add troubleshooting details over time.
Tickets are handled in submission order. The more complete your description, the sooner support can move to troubleshooting.
Open the Ticket PageEmail works well for detailed explanations, step-by-step records, and issues where written context needs to be preserved.
No email address is listed in the current public information, so this page does not show unverified contact details. Please submit your request through a user-panel ticket.
Use a Ticket InsteadTelegram is generally suitable for brief status checks, but account, order, and refund issues should still be documented fully through a ticket.
No Telegram contact details are listed in the current public information, so this page does not add unverified accounts or links.
Use a Ticket InsteadA ticket does not need to be lengthy, but it should include enough information to reproduce the issue. Organize the details by issue type instead of writing only “Cannot connect” or “Slow speed.”
Specify the platform you use, the current route name, any message shown, whether the issue affects all websites or only a specific service, and what happened after switching routes. Supported platforms include Windows / macOS / iOS / Android / Linux.
Include your current plan, what you did around the activation date, and the status shown in the user panel. Monthly subscription traffic resets each month on the activation date; mid-cycle upgrades are prorated based on the remaining days.
State the payment method used, the order status shown in the user panel, and what you would like resolved. Alipay / WeChat Pay / USDT are supported, with a 60-day no-questions-asked refund.
Use the site documentation first for basic installation, route selection, and common connection issues. If the problem persists, list the steps you have completed in your ticket.
Browse guidance by topic, including accounts and subscriptions, connections and failures, speed and routing, billing, and refunds.
View FAQsGo from account creation and plan selection to retrieving your subscription, then import it into clients on each platform and verify the connection.
View GuidesCovers plan selection, subscription maintenance, connection checks, route changes, and advanced issues that may arise during everyday use.
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